Customer Union member and supporter survey February 2026

We are asking members and supporters of the Customer Union for Ethical Banking to complete this short survey. This will help us plan the next steps for the Customer Union.

The survey is very short and should not take more than 5 minutes to complete.

 

Strategy questions

Q1. How far do you agree with the following statement: I am supportive of the merger of The Co-op Bank and Coventry Building Society.
Q2. The following issues are all part of the Co-op Bank's Ethical Policy. Which are most important to you? (Please select up to 3)
Q3. How far do you agree with the following statement: The Co-operative Bank is a clear leader in ethical banking in the UK.

Gathering and engagement questions

Q6. Have you ever joined one of our annual Gatherings? (Usually on a Saturday afternoon in November, in person or online)
Q7. Would you be interested in joining a Customer Union online focus group for an hour, to tell us more about what you care about and how we can better engage our supporters?
We will only use this email address to contact you about the focus group.
Q8. Do you use social media regularly?
Which social media do you regularly use? (Select all that apply)

Questions about the customer union and the bank

Q10. How long have you been signed up for our emails?
Q11. How do you do your banking? (Select all that apply)
Q12. Do you have an account with the Co-op Bank or Coventry Building Society?
Which of the following types of accounts do you hold? (Select all that apply)
What type of organisation is your business account for?
Which of the following statements do you most agree with?
Q13. What do you consider the most important reasons for the bank to have an ethical policy? (Please select up to 3)
Q14. How far do you agree with the following statement: Joining the Save Our Bank campaign and the Customer Union made me more likely to stick with the bank.

Demographic questions

Q15. Gender?
Q16. Age?
Q17. Ethnicity?
Q18. Disability?